Frequently Asked Questions


What is convenience fee?

A convenience fee is a charge incurred for the privilege of paying for something with a payment method that would normally not be used for such a product or service.

In most cases when you order thru us we pay for your order upfront and you pay us at delivery time. Convenience fee is also used toward credit card transaction fee we pay to secure payment gateways.

A secure payment gateway is an e-commerce application service provider service that authorizes secured credit card payments for e-businesses, online retailers.


Why I am giving 45 minutes as the estimate delivery time?

Based on how busy a restaurant can be and taking into account heavy traffic, we average that it will take 45 minutes to complete a partner or non-partner delivery request.
In some rare cases, we request up to 1 hour. Depending on each case we make sure that we keep each customer updated.

How long does it take for a refund to show in my account?

Allow 3 business days for refund to be processed and show in your account.

Can I cancel my meal delivery request?

You can only cancel your meal delivery request within 10 minutes of receiving the delivery confirmation confirmation email from us.
To cancel your meal delivery, simply reply to the same email you received the confirmation message from.

Can I cancel my grocery shopping request?

We allow our customer to cancel their grocery shopping 1 hour before the delivery time.
To cancel a grocery shopping request, reply to the same email address you received the confirmation message from after you submitted the request.

Can I add, remove items from my grocery shopping list once submitted?

Yes. We usually allow a 45 minute window before the delivery time where you can add, remove items from your delivery request.
The best way to add new items or remove items from your shopping list is to reply to the same email address you have received the delivery confirmation message from.

Do I have to pay the non-partner restaurant when placing a pick up order?

Depending on the non-partner restaurant policy, you can pay upfront for the meal you order thru them.
When submitting the pickup and delivery request remember to mention to answer by yes or no the question: “Is this order paid for?”
Click link to submit a pick and delivery request.

How do I order from a restaurant not in the partner list?

To order from a restaurant we are not partnering with yet, visit the following link and submit a pickup and delivery request.
Because we do not keep track of non-partner restaurant menus, we cannot guarantee that they will always have a particular food item on their menu. In order to give you a better experience of this service, we recommend

  1. you call the restaurant first and place a pick up order
  2. then submit the pick up and delivery request form using this link

How do I pay for grocery shopping?

Grocery shopping are paid for at delivery time.
The total due is made up of:

  1. the grocery store receipt total
  2. the delivery fee. See grocery delivery fee
  3. 10% convenience which is 10% of the grocery store receipt total.


Frequently Asked Questions