Frequently Asked Questions
Catering
Answers to questions related to catering pickup and delivery.
We only refund orders that are cancelled within 10 minutes of being placed.
A convenience fee is a charge incurred for the privilege of paying for something with a payment method that would normally not be used for such a product or service.
In most cases when you order thru us we pay for your order upfront and you pay us at delivery time. Convenience fee is also used toward credit card transaction fee we pay to secure payment gateways.
A secure payment gateway is an e-commerce application service provider service that authorizes secured credit card payments for e-businesses, online retailers.
Grocery Shopping and Delivery
Answers to questions related to grocery shopping and delivery
The best way to add new items or remove items from your shopping list is to reply to the same email address you have received the delivery confirmation message from.
To cancel a grocery shopping request, reply to the same email address you received the confirmation message from after you submitted the request.
The total due is made up of:
- the grocery store receipt total
- the delivery fee. See grocery delivery fee
- 10% convenience which is 10% of the grocery store receipt total.
For such cases, we encourage the requester to provide both their phone number and email(alternate contact) as well the end customer phone number in case we have questions or need to confirm the order details.
Once the delivery is completed, we send a confirmation message to the requester.
A convenience fee is a charge incurred for the privilege of paying for something with a payment method that would normally not be used for such a product or service.
In most cases when you order thru us we pay for your order upfront and you pay us at delivery time. Convenience fee is also used toward credit card transaction fee we pay to secure payment gateways.
A secure payment gateway is an e-commerce application service provider service that authorizes secured credit card payments for e-businesses, online retailers.
Non-Partner Restaurants
Answers to questions related to non-partner restaurants' food delivery.
To cancel your food delivery, simply reply to the same email you received the confirmation message from or click on the link
provided in the email to do so.
When submitting the pickup and delivery request remember to mention to answer by yes or no the question: “Is this order paid for?”
Click link to submit a pick and delivery request.
Because we do not keep track of non-partner restaurant menus, we cannot guarantee that they will always have a particular food item on their menu. In order to give you a better experience of this service, we recommend
- you call the restaurant first and place a pick up order
- then submit the pick up and delivery request form using this link
We only refund orders that are cancelled within 10 minutes of being placed.
For such cases, we encourage the requester to provide both their phone number and email(alternate contact) as well the end customer phone number in case we have questions or need to confirm the order details.
Once the delivery is completed, we send a confirmation message to the requester.
A convenience fee is a charge incurred for the privilege of paying for something with a payment method that would normally not be used for such a product or service.
In most cases when you order thru us we pay for your order upfront and you pay us at delivery time. Convenience fee is also used toward credit card transaction fee we pay to secure payment gateways.
A secure payment gateway is an e-commerce application service provider service that authorizes secured credit card payments for e-businesses, online retailers.
In some rare cases, we request up to 1 hour. Depending on each case we make sure that we keep each customer updated.
Partner Restaurants
Answers to questions related to partner restaurants' food delivery.
To cancel your food delivery, simply reply to the same email you received the confirmation message from or click on the link
provided in the email to do so.
We plan on releasing by the end of November 2015 an update that will allow customers to change their password to a newer one. The link to do that will be included in the password reminder email.
Because we do not keep track of non-partner restaurant menus, we cannot guarantee that they will always have a particular food item on their menu. In order to give you a better experience of this service, we recommend
- you call the restaurant first and place a pick up order
- then submit the pick up and delivery request form using this link
We only refund orders that are cancelled within 10 minutes of being placed.
For such cases, we encourage the requester to provide both their phone number and email(alternate contact) as well the end customer phone number in case we have questions or need to confirm the order details.
Once the delivery is completed, we send a confirmation message to the requester.
A convenience fee is a charge incurred for the privilege of paying for something with a payment method that would normally not be used for such a product or service.
In most cases when you order thru us we pay for your order upfront and you pay us at delivery time. Convenience fee is also used toward credit card transaction fee we pay to secure payment gateways.
A secure payment gateway is an e-commerce application service provider service that authorizes secured credit card payments for e-businesses, online retailers.
In some rare cases, we request up to 1 hour. Depending on each case we make sure that we keep each customer updated.
Payment Methods
Answers to questions related to accepted payment methods
We only refund orders that are cancelled within 10 minutes of being placed.
A convenience fee is a charge incurred for the privilege of paying for something with a payment method that would normally not be used for such a product or service.
In most cases when you order thru us we pay for your order upfront and you pay us at delivery time. Convenience fee is also used toward credit card transaction fee we pay to secure payment gateways.
A secure payment gateway is an e-commerce application service provider service that authorizes secured credit card payments for e-businesses, online retailers.
Frequently Asked Questions
